Building a Safe Community
for Hosts and Guests
We're committed to creating a trustworthy platform where property owners and guests can connect with confidence.
Our Core Principles
Verified Hosts
All hosts must verify their identity and property ownership before publishing listings.
Secure Payments
Keine Kartendaten auf unseren Servern. Der Gastgeber-Beitrag wird bei unserem Zahlungsdienstleister eingegeben, nie bei uns.
Transparent Reviews
Honest reviews from real guests. We never delete negative feedback (unless abusive).
GDPR Compliant
We protect guest and host data according to EU privacy regulations.
How We Keep You Safe
Host Protection
- Identity verification for all guests
- Secure payment processing (no cash payments)
- Damage deposit collection
- Property insurance recommendations
- Legal contract templates
Guest Protection
- Verified property listings
- Secure payment with buyer protection
- Transparent cancellation policies
- Review system for accountability
- Direkter Draht zum Gastgeber über Nachrichten
Data Privacy & Security
How We Protect Your Data
Bank-Level Encryption
All data transmitted through Nesto is encrypted with TLS 1.3 and AES-256 encryption.
GDPR Compliance
We comply with EU General Data Protection Regulation. You control your data and can request deletion anytime.
Limited Data Access
Only authorized personnel can access user data, and all access is logged and audited.
Regular Security Audits
Third-party security firms conduct annual penetration tests and vulnerability assessments.
ISO 27001 Certified
Information security management
PCI DSS Level 1
Kartendaten erreichen unsere Server nie
GDPR Compliant
EU data protection standards
Report a Safety Issue
If you encounter fraud, harassment, or safety concerns, report it immediately.
What to Report:
- Fraudulent listings or scams
- Harassment or abusive behavior
- Identity theft or impersonation
- Unsafe or unhygienic properties
- Payment fraud or chargebacks
- Data breach or privacy violations
Meldungen laufen über Ihr Konto und werden dort beantwortet.